Handling Gripes, Complaints, Grievances, and Other Contract Administration Issues

Supervisors play a pivotal role in effective contract administration. In this program, participants will review the essential parts of a collective bargaining agreement, and learn how to:

• Handle employee gripes and complaints before they become grievances
• Read, analyze and interpret contract language
• Apply and protect "management rights"
• Handle both contractual and disciplinary grievances
• Conduct grievance meetings and track grievances
• Prepare for arbitration